callnow
buytickets
membership

REFUND POLICY and GENERAL POLICY

Changed, Cancelled or postponement of events;

Artists and programs are subject to change without notice. Refunds are issued only in a case of event cancellation where there is no rescheduled date. No refunds if concert/show is postponed. The Ritz Theatre and Performing Arts center will make every effort to notify Ticket Holder in advance. The Ritz Theatre and Performing Arts Center, SonyTicket.Com will not be responsible for losses (Monetary or otherwise) if The Ritz Theatre, SonyTicket.com are unable to contact Ticket Holder in the event of performance cancellation or postponement.

General. SonyTicket.com act as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face value. The following are the rules("TERMS") that govern use of the SonyTicket.com Web site ("SITE") by the user of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing SITE. SITE reserves the right to change these TERMS at any time; new TERMS are effective immediately upon posting on SITE. If USER violates these TERMS SonyTicket.com may terminate USER'S access to SITE, bar USER from future use of SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.

Above Face Value. Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on USER'S order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price. The resale of ticket for more that its face value without the written consent of the Venue, Promoter, Manager is prohibited by Law

Orders. Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERS. Contact information for the TICKET SELLER who will fulfill USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact CustomerSupport@sonyticket.com to retrieve information about the order.

All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact FULFILLER for a refund. FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by SITE or FULFILLER. Neither SITE nor FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Pricing. All prices are in United States Dollars (USD) unless otherwise specifically stated. SITE cannot confirm the price of an item until after an order is completed by USER. Despite SITE'S best efforts, a small number of the items listed on the SITE may be priced incorrectly. If FULFILLER discovers an item's correct price is higher than the stated price, FULFILLER will either complete the order at the original price, contact USER to inform USER of different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation.

Schedule of Fees and Charges. The price charged to USER'S credit card beyond the price of the individual tickets may include the following fees and charges:

  • Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.
  • Venue Fee: User will be charged a venue fee according to the discretion of the show/concert
  • Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by FULFILLER.

The total price stated is the entire amount charged to USER, including each ticket's price as set by FULFILLER, Service Fee, and Delivery.

Taxes. Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order. TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the total.

Credit Card Charges. USER'S credit card will be charged by FULFILLER and not SITE. If USER has any questions about charges on USER'S credit card statement, USER should contact SITE at CustomerSupport@concertticketcenter.com or direct USER'S question to FULFILLER. FULFILLER may charge or authorize USER'S credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, USER'S credit card will not be charged or USER will receive a full refund for the charged amount.

Payment by Debit Card. In some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on USER'S account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when USER'S information is incorrectly provided or mistyped initially. Though FULFILLER will only clear USER'S transaction once, the hold(s) will temporarily lower USER'S available balance. Any hold(s) may take up to several days to clear.

Disputed Charges. USER is responsible for any and all legal fees incurred by USER, FULFILLER, and/or SITE associated with USER'S disputed charges and chargebacks for purchases made on SITE. In no event will SITE or FULFILLER be responsible for such legal fees.

Event Listings. SITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date.

Ticket Holder Behavior Policy. The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. USER shall not be entitled to a refund due to ejection from the event for failure to abide by the venue's rules and policies. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Ticket Availability. SITE cannot guarantee ticket availability until USER is in possession of USER'S tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount charged will be refunded, and USER will be notified that the ticket request has been rejected.

Fraudulent Use. In order to protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

Shipping. All orders are shipped to USER using the delivery method chosen for the order. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery.

Delayed Shipment. Tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets. While most tickets are delivered within three business days via the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow USER to view the status of USER'S order and tracking information, if available, after purchase. In the case where tracking information is not available USER may contact a representative of FULFILLER for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.

International Shipping. If USER is located outside of the United States, USER must choose an international delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by FULFILLER after the order is placed to use the international rate.

Delivery Verification. If USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, FULFILLER will, at FULFILLER'S discretion, either contact USER about the additional fee prior to shipping or cancel USER'S order and notify USER of such cancellation.

Permitted Use. USER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this SITE for USER'S own personal use, and that USER shall not duplicate, download, publish, modify, or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER'S personal use, unless otherwise specifically authorized by SITE to do so. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.S. and international copyright laws.

Links. The SITE may automatically produce search results that reference or link to third-party sites throughout the World Wide Web. SITE has no control over these sites or the content within them. SITE cannot guarantee, represent, or warrant that the content contained in the sites is accurate, legal, and/or inoffensive. SITE does not endorse the content of any third-party site, nor does SITE warrant that these sites will not contain viruses or otherwise impact USER'S computer systems. By using the SITE to search for or link to another site, USER agrees and understands that USER may not make any claim against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search results or to link to another site. If USER experiences a problem with a link from the SITE, please notify SITE at CustomerSupport@concertticketcenter.com and SITE will investigate USER'S claim and take any actions deemed appropriate at SITE'S sole discretion.

Violation of the Terms. SITE, in its sole discretion, and without prior notice, may terminate USER'S access to SITE, cancel USER'S ticket order, or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a user of SITE.

Intellectual Property Information. For purposes of these TERMS, CONTENT is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on the site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws, and is the sole property of SITE and/or its affiliates. USER is only permitted to use CONTENT as expressly authorized by SITE or the specific CONTENT provider. Except for a single copy made for personal use only, USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from SITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of CONTENT may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. Neither SITE nor its affiliates warrant or represent that USER'S use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of SITE or its affiliates.

SITE reserves the right to terminate the privileges of any user who uses SITE to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense, or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the USER that they have used SITE as an instrument of unlawful infringement, SITE will terminate the infringing USER'S rights to use and/or access to SITE. SITE may, also, in its sole discretion, decide to terminate USER's rights to use or access to the SITE prior to that time if SITE believes that the alleged infringement has occurred.

Disclaimers. SITE MAKES NO ASSURANCES THAT SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF SITE OR ANY SITE CONTENT, SEARCH, OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS, OR LOSS OF PROFITS, OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF SITE AND/OR SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON SITE.

Limitation on Liability. Except in jurisdictions where such provisions are restricted, in no event will SITE be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if SITE has been advised of the possibility of such damages. USER further agrees that the maximum available remedy on any successful claim is a refund of the amount paid by USER when placing an order through SITE.

Indemnity. USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER'S use of SITE, including also USER'S use of SITE to provide a link to another site or to upload content or other information to SITE.

Governing Law. USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of New Jersey without regard to its conflict of law provisions. USER agrees to personal jurisdiction by venue in the state and federal courts of the State of New Jersey.

Arbitration and Dispute Resolution. Any controversy or claim arising out of or relating to the use of SITE, or any alleged breach of these policies, shall be resolved through binding arbitration in the jurisdiction of SITE'S headquarters, Hartford County, Connecticut, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. Any award issued through arbitration is enforceable in any court of competent jurisdiction.

Any arbitration or trial by a judge of any claim will take place on an individual basis without resort to any form of class or representative action ("Class Action Waiver"). Regardless of anything else in this Arbitration Provision, the validity and effect of the Class Action Waiver may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If the Class Action Waiver is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.

All claims brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a claim, SITE may recover attorneys' fees and costs up to US$1,000 from USER, provided that SITE has notified USER in writing of the improperly filed claim, and USER fails to promptly withdraw the claim after USER receives notice of improper filing from SITE.

Force Majeure. SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire; earthquake; flood; substantial snowstorm; epidemic; accident; explosion; casualty; strike; lockout; labor controversy; riot; civil disturbance; act of public enemy; cyber-terrorism; embargo; war; act of God; or any municipal, county, state, or national ordinance or law; or any executive, administrative, or judicial order (which order is not the result of any act or omission which would constitute a default hereunder); or any failure or delay of any transportation, power, or communications system; or any other or similar cause not under SITE'S control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.

Registration. Certain areas of SITE are provided solely to registered USERS of SITE. Any USER registering for such access agrees to provide true and accurate information during the registration process. SITE reserves the right to terminate the access of USER should SITE know, or have reasonable grounds to suspect that USER has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. SITE reserves the right to require valid credit card information as proof of legal age. SITE maintains a strict online Privacy Policy and will not sell or provide USER credit card information to third parties.

USER Account. USER may be asked to select a username and password as part of the registration process. All USER account pages are protected with Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining the confidentiality of USER'S username and password. USER agrees to immediately notify SITE at information@sonyticket.com should USER know, or have reasonable grounds to suspect, that the username or password have been compromised. SITE shall not be responsible for USER'S failure to abide by this paragraph. SITE may, in its sole discretion, terminate the USER'S account for any reason. Under no circumstances shall SITE be liable to any user or third party for termination of USER'S account.

Third Party Advertisers. SITE may allow third-party advertisers to advertise on SITE. SITE undertakes no responsibility for USER'S dealings with, including any on-line or other purchases from, any third-party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third-party advertisers.

General Policies;

USER/PATRON assumes all risk and danger incidental to the concert, show, seminar exhibition or performance whether occurring prior to, or after said concert, show, seminar exhibition or performance. USER/PATRON assumes all risk and danger of being injured by thrown, battered, kicked, shot Etc. objects , and USER/PATRON agrees that the The Ritz Theatre and Performing Arts Center, SonyTicket.Com management, its agents, promoter and the performers are not responsible or liable for any injuries resulting from such causes. No Alcohol, Drugs, Weapons of any kind, Food or glass containers area allowed. USER/PATRON hereby consents to reasonable search for alcoholic beverages, drugs or weapons. USER/PATRON further consents to the use of USER/PATRON's image or likeness incidental to any display, transmission or reproduction of the event. Management reserves the Right to refuse admission or eject any person whose conduct is deemed to be disorderly or who fails to comply with the terms and conditions herein